Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (HERO DREAMS LLC, 1401 Pennsylvania Ave. STE 105, 19806 Wilmington, Delaware, United States, phone +49 170 8002630, email kontakt@vikinghands.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

The right of withdrawal expires for a service contract once we have fully performed the service, if performance began only after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract.

(Complete and return this form only if you wish to withdraw from the contract.)

To HERO DREAMS LLC, 1401 Pennsylvania Ave. STE 105, 19806 Wilmington, Delaware, United States, email kontakt@vikinghands.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …

Ordered on (*) / received on (*): … — Name of consumer(s): … — Address of consumer(s): … — Signature of consumer(s) (only if this form is notified on paper): … — Date: …

(*) Delete as appropriate.

The right of withdrawal applies to consumers. If you buy for business purposes, it does not apply.

For trips, the conditions you receive before booking apply.

Independently of withdrawal, you can cancel a subscription at any time — see “Cancel contracts here” at the bottom of every page.